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You can make a deposit by contacting one of our advisors, and they will provide you with the necessary information for deposits.
We have good news for you: we do not charge any fees when you make a deposit.
Your withdrawal method will depend on the deposit method.
To withdraw funds, make a withdrawal request on the withdrawal page. Withdrawal requests are processed by the IA CRYPTO PLUS team within 3 business days. If you withdraw to a bank card, a payment system, and your bank may require additional time to process this transaction.
Conditions may vary by location. Contact Support for precise instructions.
Yes. You must verify your identity in order to withdraw funds. Account verification is necessary to prevent fraudulent financial transactions on the account.
To pass the verification process, you will be asked to upload your documents to the platform using the means provided by our platform:
All documents will be verified within 3 business days after the withdrawal request.
1) After a withdrawal request is made, you receive the “Requested” status. At this stage, funds are deducted from your account balance.
2) Once we start to process the request, it receives the status “In process”.
3) The funds will be transferred to your card or e-wallet after the application receives the status “Funds Sent”. This means that the withdrawal has been completed on our part and your funds are no longer in our system.
You can view the status of your withdrawal request at any time in your Transaction History.
The time it takes for you to receive payment depends on the bank, payment system, or e-wallet system. It is approximately 1 day for e-wallets and generally up to 15 calendar days for banks. The withdrawal time can be extended by the payment system or your bank, and IA CRYPTO PLUS has no influence over it.
For each withdrawal request, our specialists need some time to verify everything and approve the request. Usually, this takes no more than 3 days.
We need to ensure that the person making the request is really you, so that no one else can access your money.
This is necessary for the safety of your funds, along with verification procedures.
We send the money to you within the same 3 days, but your bank needs a little more time to complete the transaction (to be more precise, canceling your payments to us).
To change your address, please send an official request to support@IA CRYPTO PLUS.com. Be sure to indicate both your old and new addresses in the email.
After this, upload a document to your profile to confirm your intention to change the address.
Once you have uploaded your document, let us know in the chat. We will gladly change your address for you.